Sini Mökkönen from Intrum’s HR department explains that Intrum has adopted outsourced payroll as its operational model. Previously, this meant that Intrum's payroll team was based in Tallinn. As a result, the HR specialist in Helsinki had to devote the majority of their working hours to managing payroll.
"This felt absurd. Even though payroll was outsourced, it consumed a significant amount of working hours within Intrum's HR department," Mökkönen explains.
Initially, Intrum attempted to improve its payroll processes with its then-partner, but their mindset and culture did not align.
Intrum sought to modernize its payroll management with a forward-thinking partner that shared their goals: to minimize the time and effort spent on payroll without compromising quality.
During the competitive bidding process, it became clear that there were also providers in Finland that required Intrum's HR team to fill out forms, scan them, and send them. This was no longer acceptable. The goal was to make payroll management easy and hassle-free. This led them to choose Silta.
Benefits of Intrum's Collaboration with Silta:
1) Time spent on payroll has decreased significantly.
Previously, payroll consumed most of one person’s working hours; now, it only takes a few hours each week.
2) Excellent Customer Service
"Collaboration is at the heart of Silta's approach. Things are done together," says Sini Mökkönen, sharing examples of their partnership: “Employees can now send their tax cards directly to Silta. Previously, we could only contact a designated representative with our previous partner. Now, employees can also reach out to Silta directly with payroll-related inquiries. If mistakes occur, we don’t point fingers. The blame game has completely ended with Silta. This makes the process much more pleasant.”
3) Streamlined Processes at Silta
Silta continuously automates its processes to enhance efficiency. With minimal manual intervention, this approach significantly reduces errors in payroll.
4) Accurately Calculated Salaries Increase Job Satisfaction
Intrum's Sini Mökkönen emphasizes the connection between salary and job satisfaction. According to her, a paycheck provides a sense of security.
“If salaries are frequently miscalculated, it undermines the employee's trust in their employer. It inevitably raises the question—especially if the salary deposited is too low—‘Is this how little I'm valued if my pay isn't even calculated correctly?’”
Intrum Oy - A Leader in Financial Health
We are a specialist company focused on credit management services, boldly acting as a beacon for financial health. Intrum is the market leader in both Finland and Europe. We provide businesses and organizations with solutions that enhance cash flow and improve profitability both domestically and internationally.
While we operate globally, we serve as a local partner. Our clientele includes approximately 21,000 companies and organizations across various sectors in Finland. Intrum’s headquarters is located in Helsinki, with additional offices in Jyväskylä, Kuopio, Tampere, and Turku. In Finland, Intrum employs over 500 credit management experts. Delivering exceptional customer service is a point of pride for us at Intrum. We genuinely listen to our clients and provide compassionate support.
For more information: intrum.fi